Man with Van Ilford Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Ilford provides removal, transport and related services. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. They are intended to protect both the customer and the service provider and to clarify responsibilities on both sides.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person or business making the booking and responsible for payment of the charges.

We, Us, Our means the provider of the Man with Van Ilford services.

Services means any removal, transport, loading, unloading, packing, collection, delivery, storage, or associated service carried out by us.

Vehicle means any van or other vehicle we use to deliver the Services.

Goods means the items that you ask us to handle, transport or move.

Contract means the agreement between you and us, formed when we confirm your booking and governed by these Terms and Conditions.

2. Scope of Services

We provide man and van services, including domestic and commercial moves, collections and deliveries, small removals and light transport services within Ilford and surrounding areas, as well as to and from other locations in the United Kingdom as agreed at the time of booking.

Our Services are limited to tasks expressly agreed in your booking confirmation. Any additional services requested on the day may be accepted or refused at our discretion and may incur additional charges.

3. Booking Process

3.1 You may request a quotation by providing accurate information about your move, including addresses, property access details, dates, times, volume of goods, special items, and any parking or access restrictions. Quotations are based on the information you supply and are not binding if the information is incomplete or inaccurate.

3.2 A booking is only confirmed once we have accepted your request for Services, provided a price or rate, and you have expressly agreed to proceed. Verbal, written or online confirmations each constitute acceptance of these Terms and Conditions.

3.3 You are responsible for ensuring that all details in the booking confirmation are correct, including dates, times, addresses and the scope of work. Any errors must be notified to us without delay so we can attempt to amend the booking, subject to availability and any additional costs.

3.4 We reserve the right to refuse or cancel any booking where we reasonably believe the job is unsafe, unlawful, beyond our capabilities, or where you have not complied with these Terms and Conditions.

4. Prices and Payments

4.1 Our charges may be calculated on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job. The charging structure will be clearly explained to you at the time of booking.

4.2 Unless otherwise agreed, time-based charges commence when the Vehicle and staff arrive at the agreed collection address at the booked time, or at the time they actually arrive where you have given incorrect details causing delay.

4.3 Any additional time required beyond the booked period, extra labour, additional journeys, waiting time caused by delays outside our control, or services requested on the day may be charged at our standard rates.

4.4 You are responsible for any parking fees, permits, congestion charges, tolls, or other third party charges incurred in carrying out the Services. These may be added to your final bill.

4.5 Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on completion of the job, or we may require full payment in advance for certain Services.

4.6 Payment must be made using an accepted payment method as notified to you at the time of booking. We reserve the right to withhold commencement or continuation of Services if payment terms are not met.

4.7 If payment is not received when due, we may charge reasonable late payment fees and interest in accordance with applicable legislation. For business customers, we may apply interest and compensation under the Late Payment of Commercial Debts legislation.

5. Cancellations and Amendments

5.1 If you wish to cancel or amend your booking, you must notify us as early as possible. Your right to cancel or amend may be subject to charges depending on when you notify us.

5.2 Where you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to another date at our discretion, subject to any administrative costs.

5.3 Where you cancel within 48 hours of the scheduled start time, we reserve the right to retain some or all of any deposit paid and to charge a cancellation fee up to a reasonable proportion of the agreed price, reflecting our costs and loss of opportunity to rebook the slot.

5.4 Where you cancel on the same day as the booking, or where our team attends but is unable to commence work due to your fault, we may charge up to the full agreed price.

5.5 If you wish to amend the date, time, or scope of the Services, we will make reasonable efforts to accommodate the change but do not guarantee availability. Changes may result in revised pricing.

5.6 We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases we will endeavour to offer an alternative date or refund any amounts paid for Services not provided. We are not liable for any consequential loss arising from such cancellations.

6. Customer Responsibilities

6.1 You must ensure that there is adequate access for the Vehicle at both collection and delivery addresses. This includes arranging any necessary parking permits, ensuring driveways or access roads are clear, and informing us of any height, width, or weight restrictions in advance.

6.2 You are responsible for securing parking as close as reasonably possible to the property. If suitable parking is not available, or if restrictions cause delays, additional charges for time and distance may apply.

6.3 You must ensure that all Goods are packed safely and suitably for transport unless packing services have been specifically agreed. Fragile or valuable items should be clearly labelled and communicated to our staff.

6.4 You must be present or represented by an authorised person at the collection and delivery addresses to direct our staff and to check that the correct Goods are moved. Where you or your representative are not present, we will act at our discretion and are not liable for any loss, damage or errors arising as a result.

6.5 You must not ask our staff to move or transport hazardous, illegal, stolen, perishable, explosive, flammable, or otherwise dangerous items. You agree to indemnify us for any loss or damage arising from your breach of this requirement.

7. Waste, Disposal and Environmental Regulations

7.1 We are a man and van removal service and not a licensed waste carrier unless expressly stated otherwise. We do not undertake the disposal of general, commercial or hazardous waste unless separately agreed and carried out in full compliance with applicable waste regulations.

7.2 You must not present waste materials or rubbish as part of your move unless this has been agreed in advance. We may refuse to load items that are clearly waste, contaminated, or require specialist disposal.

7.3 Where, by prior agreement, we remove items for disposal, this will be done in accordance with relevant environmental and waste legislation. Additional charges may apply for disposal, recycling and any associated fees.

7.4 You are responsible for ensuring that any items you present for transport are lawful and can be moved or disposed of without breaching local or national regulations.

8. Excluded Items

8.1 Unless explicitly agreed in writing, we do not carry or accept liability for jewellery, precious metals, cash, securities, important documents, antiques of high value, fine art, or collections of special value.

8.2 We may refuse to transport the following types of Goods:

a. Hazardous or flammable substances including gas bottles, paints, solvents, or fuels.

b. Illegal items or substances.

c. Live animals or plants requiring special handling.

d. Items exceeding the safe lifting or loading capacity of our staff or Vehicle.

8.3 If excluded items are transported without our knowledge, our liability for them is excluded to the maximum extent permitted by law.

9. Our Duties and Limitations of Service

9.1 We will exercise reasonable care and skill in performing the Services and will take appropriate measures to protect your Goods and property while they are in our care and control.

9.2 We may, at our discretion, disassemble or reassemble basic furniture where necessary, but this is not guaranteed. We accept no responsibility for damage arising from the inherent weakness of assembled furniture or from previous poor assembly.

9.3 We are not responsible for securing or disconnecting appliances such as washing machines, cookers, or dishwashers unless expressly agreed. You remain responsible for arranging qualified professionals where needed.

10. Liability for Loss or Damage

10.1 We are liable for loss of or damage to Goods only where such loss or damage is caused by our negligence or breach of contract while the Goods are in our care and control.

10.2 Our liability is limited to the reasonable cost of repair or replacement of the damaged item, taking into account age, condition and market value at the time of loss, and subject to any overall cap explained at the time of booking or in these Terms and Conditions.

10.3 We are not liable for:

a. Loss or damage caused by your failure to adequately pack or protect items.

b. Loss or damage arising from defective or inherently fragile items, including but not limited to weak furniture, self-assembly items, or items already damaged or worn.

c. Loss or damage to Goods not packed or unpacked by us, where the damage arises from inadequate packing.

d. Loss of value or depreciation of any item.

e. Indirect, consequential, or purely economic loss, including loss of income, profits, business, or opportunity.

10.4 We will not be responsible for any damage to property where our staff are required to follow your specific instructions against our advice, or where we are required to move items through narrow or difficult access routes and you have been advised of the risk.

10.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within a reasonable time after completion of the Services. You must provide evidence of the damage and allow us the opportunity to inspect the item before any repair or disposal.

11. Delays and Events Beyond Our Control

11.1 We will use reasonable efforts to arrive and complete the job at the agreed time, but time is not of the essence in this Contract unless expressly agreed in writing.

11.2 We are not liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to traffic conditions, accidents, severe weather, road closures, breakdowns, industrial action, or delays caused by third parties.

11.3 Where a delay occurs, we will keep you informed where possible and will take reasonable steps to complete the job as soon as practicable. Additional waiting time may be chargeable in accordance with our pricing structure.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with the team on the day if possible so that we can attempt to resolve it immediately.

12.2 If the matter cannot be resolved on the day, you should submit a written complaint describing the issue in detail. We will investigate your complaint and respond within a reasonable time.

12.3 Both parties agree to attempt to resolve disputes in good faith before resorting to legal proceedings. This does not affect your statutory rights.

13. Data Protection and Privacy

13.1 We collect and process personal data only to the extent necessary to provide our Services, manage bookings, process payments, and comply with our legal obligations.

13.2 By placing a booking, you consent to us holding and using your personal data for these purposes. We will not sell your personal data to third parties.

13.3 We will take reasonable measures to safeguard your personal data in accordance with applicable data protection laws.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to that Contract.

14.2 Any variations to these Terms and Conditions requested by you will only be effective if agreed in writing by us.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be severed from the remainder, which will continue to be valid and enforceable.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By confirming a booking with Man with Van Ilford, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.